Security

Responsible Disclosure Policy

At WoodWing Swivle, we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

  • E-mail your findings to team@swivle.com. Encrypt your findings using our PGP key to prevent this critical information from falling into the wrong hands,
  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data,
  • Do not reveal the problem to others until it has been resolved,
  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise:

  • We will respond to your report as soon as possible with our evaluation of the report and an expected resolution date,
  • If you have followed the instructions above, we will not take any legal action against you in regard to the report,
  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
  • We will keep you informed of the progress towards resolving the problem,
  • If desired, we will give your name as discoverer of the problem in the Hall of Fame (coming soon), under a pseudonym if you want, and
  • As a token of our gratitude for your assistance, we offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report.

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

Out of scope:

WoodWing Swivle does not reward trivial vulnerabilities or bugs that cannot be abused. The following are examples of known and accepted vulnerabilities and risks that are outside the scope of the responsible disclosure policy:

  • HTTP 404 codes/pages or other HTTP non-200 codes/pages and content spoofing/text injection on these pages.
  • Fingerprint version banner disclosure on common/public services.
  • Disclosure of known public files or directories or non-sensitive information (e.g. robots.txt).
  • Lack of secure/HTTP-only flags on non-sensitive cookies. Examples of sensitive cookies are session cookies and cookies with personally identifiable information. Examples of non-sensitive cookies are loadbalancer preferences and language settings.
  • OPTIONS HTTP method enabled.
  • Reporting older versions of any software without proof of concept or working exploit.
  • Information leaks in metadata.
  • Self-XSS and issues exploitable only through Self-XSS.
  • CSRF on forms that are available to anonymous users (e.g. the contact form).
  • Presence of application or web browser ‘autocomplete’ or ‘save password'.


This Responsible Disclosure Policy was last updated on: January 8, 2021.

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